Voicebot Designer/Analyst (Junior)

About Talkie
Talkie.ai is a fast-growing company offering cutting-edge AI/ML-based Voicebots for phone customer service automation. We have just raised USD 2,6 mln (PLN 12,5 mln), and are on a mission to make healthcare more accessible to those who need it the most.

We have built our own, unique platform and are redefining the concept of human-machine dialog. We are uniquely positioned to bring AI to patients and healthcare professionals who will use voicebots for booking appointments, ordering prescriptions, symptom checking, and interacting with computer systems in a way that feels natural.


About You
We are looking for an independent person for the position of Voicebot Designer who will help us improve voice assistants and implement voice technology in the healthcare industry. We are looking for a person who has already had their first professional experience and experience would include contact center and customer service processes, project management, data analysis, business analysis or working with voice.

Experience of working in a contact center in a medical center or in the healthcare industry in general will be a great asset.

What does Voicebot  Analyst do?

The role has 3 main responsibilities:

1. Implementing the voicebot to the client.

2. Building bots:

• Analytical work with clients and users,
• Discovering and defining user needs and new requirements,
• Prioritization of functionality,
• Taking care of new projects,
• Configuring bots with our proprietary tool.

3. Improving and training assistants and the AI ​​model using our internal tools.

Voicebot Analyst at Talkie.ai is someone who:

• Already had their first professional experience. 
• Has experience and interest in some of these areas: new technologies, contact center and customer service processes, project management, data analysis, business analysis, working with voice and conversation design. (Experience of working in a contact center in a medical center or in the healthcare industry in general will be a great asset)
• Can be empathetic and put themselves in the role of a user,
  
• Has accuracy, curiosity, inquisitiveness, and the natural ability to ask questions,
• Likes to experiment and test new ideas,
• Has a constant hunger for knowledge, learning, and self-improvement,
• Values ​​and enjoys independence; we are a self-organizing team,
  
• Is fluent in English,
• Efficiently uses essential tools such as the Office suite or Google Docs,
  
• Experience in working with chatbots and voice assistants would be a plus.
  

What we offer: 

• Fully remote and full-time position
• Contract flexibility, B2B, or contract of employment
• Allocation of 10% of work time towards professional development each month 
• Work in a team that loves their job
• Excellent development opportunities including brown-bag meetings, training, workshops, and training budget (1000 euros a year)
• Mentoring for the first months and support in getting to know all these fascinating areas of AI and conversation design

How is the recruitment done?

Recruitment reflects the culture of our organization - we talk in partnership, with respect for the candidate, without unnecessary pressure and a rigid list of questions. We know that recruitment can be stressful, so we try to create a friendly atmosphere that allows the applicant to be himself and get to know us simply.

What can you expect:

• If your application matches our profile - we will contact you by e-mail or phone and arrange an interview
• We'll talk over the phone: 10-15 min
• We will meet online for the first interview: 45-60 min
• We will ask you to prepare answers to 2 questions before the next meeting
• We will meet online for a second interview: 60-90 min and discuss a case study so that you have a chance to test what the job in this position looks like
• We will give you an answer and feedback

Usually, such a process takes 1-3 weeks.